Refund Policy

At Digital Global Intelligence, we hold the belief that delivering high-quality copywriting services is essential to our clients' success. Our mission is to provide content that not only meets but exceeds client expectations, fostering growth and engagement in their respective markets. We are committed to building long-lasting relationships based on trust, communication, and exceptional service. To support this mission, we have developed a comprehensive refund policy that outlines our practices and the recourse available to clients in the event they are not fully satisfied with our work.

Satisfaction Guarantee: Our commitment to client satisfaction is at the heart of our operations. We understand that the nature of creative work can be subjective, and what resonates with one client may not necessarily resonate with another. Therefore, if you are not completely satisfied with the final product delivered, we invite you to reach out to us within 14 days of receiving your order. This period allows clients to thoroughly review the content and assess its alignment with their expectations. Upon receiving your feedback, our team will engage in a constructive dialogue to understand your concerns better. We will work collaboratively to make the necessary revisions to meet your expectations, as we believe that open communication is key to achieving the desired outcome.

2. Revision Policy: To ensure that our clients are satisfied with the final deliverables, we offer up to two rounds of revisions for all copywriting services included in your initial agreement. This policy is designed to provide clients with the opportunity to refine and enhance the content based on their specific needs and preferences. We recognize that feedback is an integral part of the creative process, and we are committed to accommodating reasonable requests for adjustments. If additional revisions are required beyond the two rounds provided, we may implement a fee to cover the additional time and resources necessary to accommodate those changes. This approach allows us to maintain a high standard of quality while also being responsive to our clients’ evolving needs.

3. Refund Eligibility:

Full Refund: Clients are eligible for a full refund if they submit a request within 14 days of placing their order, provided that the work has not yet commenced. This policy is designed to protect clients from financial risk before any work is initiated. We understand that circumstances can change, and clients may reconsider their decision, so this window allows for that flexibility without penalty.

Partial Refund: In situations where work is in progress or if initial revisions have been completed, a partial refund may be considered. If, after receiving your content, you find that it does not meet your expectations even after revisions, please reach out to us. We will carefully assess the circumstances surrounding your request and determine whether a partial refund is appropriate. Factors considered may include the extent of the work completed, the nature of the revisions requested, and the overall client engagement throughout the process.

No Refund: Once a project has been completed and approved by the client, no refunds will be issued. We encourage clients to thoroughly review the delivered content during the revision period to ensure complete satisfaction before final approval. It is essential that clients take an active role in the review process, as this helps prevent misunderstandings and ensures that the final product aligns with their vision.

4. Requesting a Refund: To initiate a refund request, clients should email us at daniel.g.hernandez@d-g-i.com. In your email, please include your order details, the specific nature of your request, and a detailed explanation of your reasons for seeking a refund. We value your feedback and will make every effort to respond promptly and thoroughly to any inquiries or concerns. Our team is dedicated to addressing client needs and will engage in open communication to resolve any issues in a timely manner.

5.Changes to Policy: Digital Global Intelligence reserves the right to amend this refund policy at any time. Any changes made will be communicated clearly to our clients and posted on our website, ensuring that all clients are aware of the current terms and conditions related to refunds. We encourage clients to periodically review this policy to stay informed of any updates. By doing so, clients can ensure they understand their rights and responsibilities in relation to our services.